Monaco Telecom admits TV app failures and cuts mobile prices
By Zak Jackson, MonacoViews Editorial
Monaco Telecom has acknowledged serious faults in its new TV application and responded with a competitively priced mobile package for subscribers.
Monaco Telecom has gone on the record admitting its new TV application launch was badly handled, following sustained criticism from subscribers who experienced persistent technical failures since the rollout. The operator described the problems as unacceptable, a notably direct acknowledgement from a company that holds a central role in the Principality's digital infrastructure.
In parallel, the company has moved to restore goodwill by introducing a new lower-cost mobile plan aimed at existing and prospective customers. The pricing positions the offer as directly competitive, a meaningful shift for a market where Monaco Telecom operates as the dominant provider for residents and businesses across the Principality.
For the many households and offices that rely on Monaco Telecom as their sole provider, the TV app issues will have caused real disruption. Whether the new mobile tariff is enough to rebuild confidence will depend on how quickly the underlying technical problems with the television service are resolved.